Frequently Asked Questions
Everything you need to know about ordering bespoke cakes, authentic Brazilian doces, and catering from Lafine.
FAQs
Bookings
Orders & Bookings
How do I secure my booking?
Your booking is only confirmed once the required deposit or agreed payment has been received. For most catering and event bookings, a 50% deposit is required to secure your date unless otherwise agreed.
How far in advance should I place my order?
We recommend booking as early as possible, particularly for weekends, weddings and larger events. Short-notice orders may still be possible depending on our availability.
Can I make changes to my order after booking?
We understand that event details can change. Please contact us as early as possible and we will do our best to accommodate any adjustments. Changes are subject to availability and may affect the final price.
Can I change my guest numbers after booking?
In most cases, guest numbers can be adjusted closer to your event, subject to availability and the conditions outlined in your quote.
Fulfillment
Delivery & Pickup
Do you offer delivery?
Delivery can be arranged throughout Sydney's Eastern Suburbs, CBD, Inner West and Greater Sydney. A delivery fee will apply and will be quoted based on the delivery location and requirements of your order.
Can I pick up my order?
Yes! Free pickup is available from our Maroubra store and showroom at 17 Maroubra Road, Maroubra NSW 2035, during scheduled pickup hours. Simply select 'Pickup' at checkout and choose your preferred pickup time.
Can I visit your store or showroom?
Yes. You're welcome to visit our Maroubra store and showroom, where you can explore our range, discuss your event and see some of our products and presentation options in person.
Events
Catering
What types of events do you cater for?
We cater for corporate events, weddings, birthdays, private celebrations, funerals, morning teas, high teas and many other occasions.
Do you provide catering staff?
Yes. Wait staff and event support can be arranged for selected events and catering packages. Minimum booking hours and additional fees may apply.
Do you provide setup?
Yes. Setup can be arranged depending on your catering package and event requirements. Any applicable setup fees will be included in your quote.
How much time do you need to set up?
Setup time depends on the size and style of your event. Grazing tables and larger catering setups generally require additional preparation time onsite, so venue access and bump-in times should be confirmed with us in advance.
Do you provide pack-away after the event?
Pack-away is not automatically included unless specified in your quote. If required, pack-away can be arranged for an additional fee.
Do you provide plates, cutlery, glasses and napkins?
Disposable or reusable serviceware can be arranged depending on your event and package. Please let us know what you require so we can include it in your quote.
Grazing
Grazing Tables
Do you offer grazing tables?
Yes. We offer grazing table setups for private events, corporate events, weddings and celebrations. Each setup can be customised according to your guest numbers, event style and menu preferences.
Is there a minimum number of guests for a grazing table?
Onsite grazing table setups are generally best suited to larger groups. For smaller events, we can offer grazing platters, boxes or alternative catering options. Contact us with your guest numbers and we can recommend the most suitable option.
What is included in a grazing table setup?
Depending on your selected package, your grazing setup may include food, platters, boards, serving pieces, styling elements and onsite setup. Any additional hire items, florals, furniture or special styling requirements can be quoted separately.
Do you provide the table?
The client or venue will usually provide the table or suitable surface unless otherwise arranged. If you require tables, furniture or additional hire items, please let us know when requesting your quote.
What happens to the platters and serving equipment after the event?
Reusable platters, boards and equipment remain the property of Lafine unless otherwise stated. Collection, return or pack-away arrangements will be confirmed as part of your booking.
Is there a bond for platters or equipment?
A refundable bond may apply when reusable platters, boards or equipment are left at the venue. The bond is returned once all items have been returned in good condition.
Cakes
Cakes & Desserts
Do you make custom cakes?
Yes. We create custom cakes for birthdays, weddings, corporate events and special celebrations. Inspiration photos are welcome and we can create something inspired by your preferred design.
Can you make fake cake tiers?
Yes. Fake tiers are a great option when you would like the appearance of a larger multi-tier cake without needing a large number of servings. Please note that fake tiers still require covering, finishing and decorating, so the amount of decorating work involved is similar to a real cake.
How many servings will my cake provide?
Serving quantities depend on the cake size, number of tiers and how the cake is cut. Let us know your guest numbers and we can recommend the most suitable size.
Can I choose my cake flavour and filling?
Yes. We offer a range of sponge flavours, fillings and finishes. Options may vary depending on the style and structure of your chosen cake.
Can you match a cake exactly from a photo?
We are happy to use inspiration photos as a reference. As every cake is handmade, the final result will be inspired by the original design rather than an exact copy.
Dietary
Dietary Requirements
Do you cater for dietary requirements?
Yes. We can accommodate a range of dietary requirements depending on the selected menu, including vegetarian, gluten-free, dairy-free and egg-free options.
Can you cater for allergies?
Please advise us of any allergies before placing your order. While we take allergies seriously and will do our best to accommodate your needs, our kitchen handles a range of allergens including dairy, nuts, eggs and gluten. If you have a severe allergy such as coeliac disease or anaphylaxis, please notify us prior to ordering so we can advise on the most appropriate options.