Refund policy

Effective Date: 16.01.2026

1. Introduction

At LA FINE CAKES & CATERING PTY LTD, we pride ourselves on delivering high-quality cakes and catering services to our valued customers. This Return and Refund Policy outlines the conditions under which credits for future purchases may be issued.

2. No Returns or Refunds

Due to the perishable nature of our products and the bespoke nature of our services, we do not accept returns or provide refunds for any products or services once they have been purchased. This policy is in place to ensure the highest standards of safety and quality for all our customers.

3. Store Credit

While we do not offer returns or refunds, we are committed to ensuring customer satisfaction. If you experience any issues with your order, please contact us immediately. In certain circumstances, we may offer a credit for future purchases at our store. This credit is issued at the discretion of LA FINE CAKES & CATERING PTY LTD and is subject to the following conditions:

  • The issue must be reported within 24 hours of receiving the order.
  • The product must be stored appropriately and remain uneaten and unaltered.
  • Proof of purchase is required for all credit requests.

4. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If the issue is verified, we may issue a store credit for future purchases.

5. How to Request Store Credit

To request store credit, please follow these steps:

  1. Contact our customer service team at [insert contact details] within 24 hours of receiving your order.
  2. Provide your order number, proof of purchase, and a detailed description of the issue.
  3. Our team will review your request and, if eligible, issue a store credit for future use.

6. Terms of Store Credit

  • Store credit is valid for 3 months from the date of issue.
  • Store credit is non-transferable and can only be used by the original purchaser.
  • Store credit cannot be exchanged for cash or used to purchase gift cards.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

LA FINE CAKES & CATERING PTY LTD
331 Gardeners Rd, Rosebery New South Wales 2018, Australia
lafinecakes@outlook.com
0424 667 112

We appreciate your understanding and cooperation. Thank you for choosing LA FINE CAKES & CATERING PTY LTD for your special occasions.